Frequently Asked Questions
Everything you need to know about your ORA shopping experience.
What is ORA's shipping policy?
We offer complimentary standard shipping on all orders over $150. Standard delivery typically takes 3-5 business days, while express options are available at checkout.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Simply visit our Returns Portal to start the process.
How do I find my perfect fit?
Each product page features a detailed 'Size & Fit' guide. We recommend comparing your measurements against our chart, as our curated collections may vary slightly in cut.
What payment methods do you accept?
ORA accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Where are ORA garments manufactured?
We prioritize ethical craftsmanship. Our collections are produced in certified factories in Italy and Portugal, ensuring fair labor practices and premium quality control.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your door.